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BUG-168241
done
Reported on May 13, 2025 at 10:12 AM
Medium
Defect Description
Chat box loading….No response
Precondition
Testing Device
Other
Steps to Recreate
1.Click on the @ button (health assistant)
2.Type message
Expected Result
Expected behavior: client message should be replied immediately or a prompt (eg. bot message) delivered, up until a support representative is active…instead of keeping the client waiting
Actual Result
Actual behavior: I sent a message 9:39am and up until 9:49 am (10mins gone) even till now ,no response just that •••loading icon swinging
Screenshot/Evidence
Comments & Status Updates
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Reporter Information
Name
Idara Akpadiaha
idaraakpadiaha19@gmail.com
Phone
08160521055
Profession
Manual QA
Location
Lagos Nigeria
Most Useful Feature
Call onboarding
Chatbot Rating
1/5