Feedback Board

The try@Suncture feature is not neccessary as their are more fields pointing to chat with the AI

I had just finished interacting with the AI health assistant using the chatbox, it is quite engaging and it seems more interactive now. Good job to the team.

Allow clinics to book a follow up appointment with the patient after reviewing their consultation

Add tooltips to help educate users about how to use the platform. Especially first time users

When user login I suggest it should take user to dashboard after the welcome message not health assistant

Chat bubbles displayed for two mins but no response from suncture. It worked perfectly fine yesterday. I wanted to join a clinic, but I was asked to sign up again when I already have an account. I tried logging in but it was unsuccessful and the sign up button wasn't working.

The 'help/support' field is not activated

Security vulnerabilities - weak password rules

User signed up using an email address with a wrong domain name (@dolly.com)

Still didn't get OTP for log in

The AI Health Assistant on the website is really taking long to respond. I typed "Hello" and there has been no response for a good minute

The 'support@suncture.io field is not activated

Not able to login with password

Observation : after a successful login ,user should be redirected to dashboard not health assistant

Consultations call module didn’t align with users expectation (moblie web iOS)

= features drop down button very close to the <— back button ⏮️ (mobile web iOS)

Most complaints seem to have been sorted and even extra work has been done

Clicking on the career part, brings you back to the home page, thoughts I’d see some career openings there

Site performance is better than yesterday

Help and support doesn't work

Experience a little glitch, maybe network I think but the overall performance has been superb

Effective teamwork 👏🏾… but it can be better than this

Overall a whole lot of changes and improvements have been made

The chatbot for medical responses responds faster now

Blog posts are better placed now

When trying to make consultations and I add a clinic, the clinic doesn't show up on my dashboard so I am not able to make consultations.

Kudos to the team for implementing the suggestions made

The Audio chatbot is more efficient today

Tried the FAQ’s, it’s working perfectly

I love the fact that everything seem to be working fine today

Trying to navigate to FAQs after navigating to Blog or Enterprise leaves me on the same page (blog or enterprise page).

The reach out to us link in the FAQs aspect of the website asks me where to open the link and does nothing afterwards. No link is opened

Unfixed “add clinics” is causing blocker for these features 1. Consultations 2. In Review 3.closed 4. Favourite 5.Archive

The 'support@suncture.io field is not activated

Observation: Help & Support button not responsive

Clinics added didn’t reflect on MY CLINICS dashboard

Health Assistant AI chatbox is monologue

Choose free plan field is unactivated

The 'talk to sales' function is unresponsive

The close icon at the top right corner could not close the webpage

When I am lead to the app and to make consultations, I am asked to add a clinic, I click on the clinic I want to add, it says adding a clinic but I am still lead to do the same thing.

The picture on the left hand side of create account is too big and it is not showing the full picture

Make the zoom in and out pop up bolder for eye issues users

Heee and there glitches

Slow response

Feedback not showing amongst others

Too bright graphics interface

Here and there glitches

Not an issue but a commendation, the chat it works well now compared to before

Review not chowing on the review board

Pop up digital pictorial display not too hold for lens users

Waited for my response and still waiting for my response attached is a pictorial evidence

I loved how fast the chatbot responded but it went off for a long time kept saying hello

Speaking with the chatbot and waited a long time with no response at all

It would be great if there was a bit of intro on the site before we get access to texting the bot cause it just goes straight to the bot. So maybe a little like intro would help

And also with this feedback submitting process, initially I tried submitting a feedback and it just kept saying error without actually telling me why it wasn’t going. So if there could also be a feature that shows the errors but points you back to where you’re missing it that would be very helpful as well

I was thinking that it’ll be nice if there was a feature that asked for access to the live location of people and connects them to the closest healthcare facility if need be

My bot kept taking a while to respond, eventually got no response

AI response time is slow

I can't type while the AI is responding

Honestly, the program is a very brilliant one. However, I don't see much difference in this AI and the chatbots I know before. If it is an AI specialized in health topics, then it's health assistance should be more than that of other chatbots developed for general purpose. I asked other questions unrelated to health and I am glad that it didn't return an error message or a message that declines my request. It's a good thing that the AI does not ignore other field of topics since it is built for mainly health assistance. My point is, Suncture should offer more health assistance than general purpose chatbots will offer. I mean, how will I prefer Suncture when I can get the same anywhere. There has to be something different. Something way different and impressive. Once again, I think Suncture AI is a great innovation. I believe it'll grow better. That's why I gave an honest review. Thank you

1. When attempting to join a clinic (Genesis One), a message(adding you to clinic) is displayed confirming the action. However, the clinic does not appear in the "My Clinics" list as expected. This creates confusion for users and suggests that the join action may not have completed successfully in the backend or that the UI failed to refresh/update.

I sent message to the WhatsApp and it requested my email, despite sending the email,it kept asking the same question. I sent message to the website directly and it refused to give an answer at all

Slow to respond

The bot responds really slow or not at all

The Chatbot

1) Trying to transition from blog to the FAQs or features page doesn't work and the same thing goes for the enterprise aspect of the navigation to the FAQs. 2) For the login, the image on the left hand side is too large in that, some words cannot be clearly seen 3) The title of the article, "Introducing Suncture: The AI Revolution in Clinical Automation" and the words in the background image are clashing. 4) I am not receiving a response while chatting with the chatbot.

When I try using the chat bot the website keep refreshing all over and doesn't allow me to have a conversation on the chatbot

The site couldn't be properly accessed until I had to use desktop mode Also the health assistant kept on hanging like it was being bugged...the saving of my medical information took a lot of time..infact it still hasn't been saved.

Responses are slow and I tried the audio conversation Ai it tripped off at a point

Onboarding process isn't seamless - the voice prompt bot isn't responsive enough and typing would've been easier The details on the review information page are too much for a layman (there should be prompts and options to let the user know what to choose) Chat bot isn't effective yet - The whatsapp model keeps asking for email address even when already shared, and the website version is just stuck on pre-programmed answers, not intuitive And we should be able to upload more than one document per bug found, the QA page is only set to flow for a bug

The chatbot asked how I was and I said I’m well but yet still proceeded to “contact my clinic”

I submitted a pictorial representation of what's happening to me but the AI couldn't read the picture.

Submit button behind @ health assistant button (moblie web iOS)

Onboarding process (Not a defect but observation)

Bin icon (delete) ( mobile web) No alert notification

Request for OTP takes time and otp not seen on mail OTP should act as a 2FA If users have need for it.. they toggle it on Should be email and password to login

System is not registering user's uploaded display picture

About the usage of OTP for login, I suggest that users should be allowed the priviledge on deciding what mode they will prefer to log in with. OTP should not be automatic except otherwise preferred.

OTP timeout expiration is too fast

Terms of use field throws an error 404 message

The complaint made earlier seem to be fixed already. An efficient team you have there

The chatbot doesn't work at all

The bot takes a while to respond

Paused call

Responses are better than the last time I visited but it can still be better than this “better”

Log in bugs, kept saying invalid log in details. Could register a single email like 3 times. No verification email sent. Two primary buttons on the Hero section instead of a primary and secondary button

My email was requested and I sent the email but it kept asking the same question over and over

No response from the health assistant

Error Continue to app (moblie web iOS)

Chat bot box and send arrow not responsive (moblie web)

Chat box loading….No response

And a quick suggestion The replies to the symptoms I had weren't exactly detailed Like what caused it and what may be the diagnosis and all so maybe you can work on that

When I texted the WhatsApp line it kept telling me if I mind adding my email and I replied and it was still showing the same message and I noticed on the website, there are some codes that are still like showing like raw, but I don't know if it's a problem on my end.

A glitch occurred when I was typing

Login button unresponsive on mobile devices

Button animation plays but no login action occurs